Cancellation Policy

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Last updated: 21 July 2026

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Sarah Zacal Beauty understands that plans can change. Please provide as much notice as possible if you need to cancel or reschedule your appointment.

This policy helps protect Sarah’s working time and allows cancelled appointments to be offered to another client.

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1. Cancelling or rescheduling an appointment

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Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Appointments can be changed or cancelled by contacting Sarah directly:

Telephone or WhatsApp: 07587 648 018
Email: sarahzacalbeauty@gmail.com

Please do not rely solely on a social-media comment or message if your appointment is due soon.

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2. Cancellations with less than 24 hours’ notice

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Where less than 24 hours’ notice is provided, a cancellation charge equal to 50% of the booked treatment cost will apply.

This charge must be paid before another appointment can be booked.

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3. Missed appointments

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An appointment is considered missed when a client does not attend and has not contacted Sarah in advance.

Missed appointments without notice will be charged at 50% of the booked treatment cost.

The outstanding charge must be paid before any future booking can be accepted.

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4. Late arrivals

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Please arrive at your scheduled appointment time.

Sarah Zacal Beauty is a private home salon with no waiting area, so clients are asked not to arrive early while another treatment may still be taking place.

If you arrive late, Sarah will do her best to provide as much of your treatment as possible. However, your appointment may need to be shortened to avoid delaying the next client.

The full treatment price may still be payable where the appointment must be shortened because of late arrival.

Where there is not enough time to carry out the treatment safely or properly, the appointment may need to be rearranged and treated as a late cancellation.

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5. Illness and unexpected circumstances

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Please contact Sarah as soon as possible if you are unwell or an unexpected situation prevents you from attending.

Each situation may be considered individually, but Sarah Zacal Beauty reserves the right to apply the cancellation charge where less than 24 hours’ notice is provided.

Please do not attend your appointment if you have symptoms of a contagious illness or infection that could put Sarah or other clients at risk.

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6. Patch tests

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Certain brow and lash treatments may require a patch test before the main appointment.

It is the client’s responsibility to attend any required patch-test appointment within the timeframe advised by Sarah.

Where a treatment cannot go ahead because a required patch test has not been completed, the cancellation policy may apply.

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7. Treatment packages and gift vouchers

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Where an appointment was booked using a prepaid package or gift voucher, a late cancellation or missed appointment may result in:

• 50% of the relevant treatment value being deducted from the package or voucher; or

• a separate charge equal to 50% of the treatment price.

Any applicable charge must be settled before another appointment is booked.

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8. Appointments cancelled by Sarah Zacal Beauty

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Occasionally, Sarah may need to change or cancel an appointment because of illness, an emergency or circumstances beyond her control.

Where this happens, Sarah will contact you as soon as reasonably possible and offer an alternative appointment.

No cancellation fee will be charged where Sarah Zacal Beauty cancels the appointment.

Sarah Zacal Beauty is not responsible for indirect costs arising from a cancelled appointment, such as travel, childcare or loss of earnings.

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9. How to pay a cancellation charge

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Sarah Zacal Beauty is a cashless business.

Any cancellation charge can be paid using the payment method provided by Sarah. Once the outstanding amount has been paid, a future appointment may be arranged.

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10. Repeated cancellations or missed appointments

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Sarah Zacal Beauty reserves the right to:

• request full payment in advance;

• decline future appointments; or

• restrict online booking

where a client repeatedly cancels at short notice, misses appointments or leaves cancellation charges unpaid.

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11. Contact

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Questions about this policy can be sent to:

Sarah Zacal Beauty
5 Rollis Park Road
Plymstock
Plymouth
PL9 7LX

Telephone and WhatsApp: 07587 648 018
Email: sarahzacalbeauty@gmail.com

By booking an appointment, you confirm that you have read and accepted this Cancellation Policy.

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