Question 1

How long is a gift card valid for?

Accepted Answer

Gift cards are valid for 24 months from the date of purchase.

Question 2

What can I use my gift card for?

Accepted Answer

Your gift card can be redeemed against any treatment at Sarah Zacal Beauty. Simply let me know you're using a gift card when booking your appointment by adding a note during the online booking process or alternatively, send me a message via WhatsApp.

Question 3

How do I book using my gift card?

Accepted Answer

Please let me know you're using a gift card when booking your appointment. If you're booking online, simply add a note during the booking process or alternatively, send a message via WhatsApp.

Question 4

Do I need to book my appointment in advance?

Accepted Answer

Yes. All appointments are subject to availability, so I recommend booking in advance to secure your preferred date and time.

Question 5

Can I get a refund on my gift card?

Accepted Answer

No. Gift cards are non-refundable and cannot be exchanged for cash.

Question 6

What happens if my treatment costs less than my gift card?

Accepted Answer

Any remaining balance will stay on your gift card and can be used towards a future treatment, provided it is redeemed before the expiry date.

Question 7

Does the cancellation policy apply to gift card bookings?

Accepted Answer

Yes. My standard cancellation policy applies to all appointments booked using a gift card. Late cancellations or missed appointments may result in the value of the booked treatment being deducted from your gift card.

GIVE THE GIFT

OF TIME TO UNWIND

GIFT CARD POLICY

Frequently Asked Questions